FAQ

• FREQUENTLY ASKED QUESTIONS •

Did we miss your question? Feel free to Contact Us anytime!

IN-PERSON DESIGN CONSULTATIONS:

Do I need to schedule an in-person consultation?

Do I have to pay for a consultation?

What can I expect at my design consultation?

What details do I need finalized before my consultation?

When can I schedule my design consultation?

How many people can I bring?

I received a coupon from a local wedding show or my wedding planner, how do I redeem it?

What is the consultation cancellation policy?

PLACING AN ORDER ONLINE:

Can I order by phone?

When should I start my order?

Is there a minimum order?

Can I get a sample?

PRODUCT DETAILS & CUSTOMIZING

How much customizing can I do?

How many revisions can I make?

I don’t see my colors in the color chart, can I order custom colors?

How will my stationery be printed?

Can I see a printed proof rather than digital?

Does everything come assembled?

Can I buy a digital file and print myself?

What if I need to make changes to my proof that effect the price?

PROCESS & POLICIES

How long does ordering take?

Can I cancel my order?

Who is responsible for proof reading?

Can we meet for a consultation?

PAYMENT, SHIPPING, & RETURNS

How much does shipping cost?

Do you offer discounts?

Will I be charged sales tax on my order?

How do I pay?

What is your return policy?

What if I find an error on my prints?

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