• FREQUENTLY ASKED QUESTIONS •
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IN-PERSON DESIGN CONSULTATIONS:
If you’re local to the greater Seattle area, we think a design consultation is worth your time. We’re constantly hearing feedback that ordering invitations is more detailed than most people expect, so it definitely doesn’t hurt! That being said, if you’re not from around here or simply know what you want and prefer to just place your order through the website, that’s perfectly fine as well!
About 80% of our orders are fulfilled directly through the website and shipped out-of-state or overseas without the need for an in-person consultation. So while we do think you’ll find it beneficial to meet with us in person, if you can’t make it over to our home studio in Covington, don’t let that discourage you from completing an order online. We’re always happy to send samples or color swatches by mail, or schedule a phone appointment to answer any questions you may have.
Once an order is placed online, it continues through the exact same proofing process as you would experience if you had started with an in-person consultation. The only difference between scheduling a design consultation vs. ordering online is just the way we gather the details to begin your proof. We either gather it in person, or you submit it using the online forms.
Nope! Our design consultations are complimentary, no payment is even collected at your consultation.
During your design consultation, we’ll spend some time discussing your event details, exploring samples and swatches, and answering any questions you may have. There’s no sales pressure! We just want to learn about your event and help you find an invitation that works within your budget. Our goal for the consultation is simply to gather all the details needed to create a customize e-proof of your invitation set, which will be emailed to you with an itemized price quote within 24-48 hours after your consultation.
Upon reviewing your initial e-proof and price quote, if you choose to move forward with the order, we’ll send you a Paypal invoice for the design deposit. Deposits are based on your price quote subtotal. Once the design deposit has been paid, we’ll continue with the proofing process and work through any changes you request. Your design deposit will be applied to your final invoice, taking into account any changes that may have effected price during the proofing phase. Quantity confirmation and final payment is due after you give print approval but before your order is sent to print.
<li><strong><em>Set a Date and secure a Venue for your event</em></strong></li>
<li><strong><em>Approximate Quantity:</em></strong> keep in mind that invitations are ordered per couple or family, not per individual person</li>
<li><strong><em>General theme, design, color scheme, or style preference: </em></strong>if you’ve started a Pinterest board, we’d love to see it!</li>
<li><strong><em>Approximate budget: </em></strong>Each detail is priced separately to allow for the most flexibility when customizing. Our <strong><em><a href=”http://www.impressinkdesign.com/wp-content/uploads/Impress-Ink-2016-Quick-Pricing-Guide.pdf”>Quick Pricing Guide</a></em></strong> will give you a general overview of base prices for each item we offer. In general, invitation sets average from $3-5 per set for a basic ensemble, up to $8-12 when customizing with our more elaborate options and upgrades. We do ask that you come prepared for your consultation by reviewing our website and base pricing guide to get a general idea of the invitation style you are interested in and ensure that it fits within your budget.
Our availability varies from day to day depending on workload and prior commitments. See general availability below and email us at <strong>email@example.com</strong> with your first and second preferred dates/times that you would like to meet with us, as well as your event date. We’ll confirm your appointment time and send over directions.
<strong>Sunday: 11:00am – 4:00pm</strong>
<strong>Monday: 8:00am – 2:00pm</strong>
<strong>Tuesday-Thursday: 9:00am – 4:00pm</strong>
<strong>Friday: 9:00am – 7:00pm</strong>
Most consultations times average from 30-60 minutes. Evening appointments outside of the times listed above can sometimes be scheduled on a case-by-case basis upon request.
Our home studio is limited in space. We have 2 seats reserved for consultations. We can grab some more chairs if necessary, but please let us know when scheduling your consultation if you expect more than 2 people to attend. While you can definitely feel free to share your e-proof with your wedding party after the consultation, we discourage your from inviting them along to your design consultation.
If you received a physical coupon from a wedding show or from your wedding planner, we encourage you to schedule a design consultation and bring it with you for redemption. We’ll apply the coupon to your price quote. If you prefer to order online, you must place your order and pay in full on the website, and leave a note at checkout mentioning that you have a physical coupon to redeem and where you obtained it. Because our promotional coupons are offered in limited quantity, you will need to mail it to us for redemption. we’ll let you know where to send your coupon. In case of quantity adjustments or other changes to your order during the proofing process, the discount amount listed on the coupon will be refunded to you after print approval.
Our one-on-one consultation times are reserved specifically for you and we schedule our work day and even weekends around your requested time so please be respectful of that by giving at least 24 hours advance notice if you need to cancel or re-schedule your appointment time.
Traffic happens but please communicate with us! If you are running more than 5-10 minutes late, please call, text or email to let us know that you are still on your way. If you are more than 15 minutes late without contacting us, your appointment time will be cancelled and considered a no-show appointment. No-show appointments cannot be re-scheduled.
PLACING AN ORDER ONLINE:
To ensure accuracy, we require all correspondence to occur via email. This allows us to keep a written record to refer back to throughout the order process so that no details are overlooked.
For the best service, begin your order as soon as possible. If you know what you want, we can get started whenever you’re ready, even if you don’t need your stationery for several weeks or months. At a minimum, we suggest beginning your order at least 4 weeks before you need it in your hands. The printing and production time is 2-3 weeks from the day you approve your proof for print. If you need your order sooner, please contact us to discuss rush options.
Yes. In order to keep printing costs low, the minimum order for flat printing is 25 for most items, unless otherwise listed. You can order in any increment for each piece as long as it is over the minimum. Real Wood cards have a minimum of 50. DIY Supplies come pre-packaged in groups of either 10 or 25 depending on the item. Supplies must be ordered by the package and cannot be split into smaller increments.
Absolutely! We highly recommend ordering an invitation sample pack before ordering your customized stationery. All of our sample packs are available in our Etsy shop at www.impressink.etsy.com
. The full cost of your sample pack is credited back to you when you choose to complete your stationery order through Impress Ink. Simply use your Etsy order number as a discount code at checkout.
PRODUCT DETAILS & CUSTOMIZING
Ink colors, fonts and wording, envelope and cardstock colors, glitter layering, etc. can all be selected on the product page before adding items to your cart. If there’s a change to the design that you’d like to see, please leave a detailed note in the “Design Requests
” box and we can usually make it happen. If you have some complicated changes you’d like to see which drastically changes the overall design, an additional custom design fee may apply, but we’ll discuss this with you before we proceed. Contact us
with your ideas and we can let you know what’s possible!
Within reason, we don’t limit the number of revision you’re allowed*. We’re pretty relaxed about this because we want you to feel confident in the proof you approve for printing and not stress out about how many free revisions you have available. However
, we do ask that you review your proofs carefully and submit all changes to that given proof at the same time so that we can make all the changes at once. Since proofs are digital, we must re-format them for web-viewing each time you have a revision so the less often we need to do this, the quicker the proofing process will go. After you give us print approval for your proof, no further changes can be made; your order will immediately go to print.
*Please note: even though we have not set a limit on the number of revisions you’re allowed to make, if we feel that an excessive amount of changes are being made or there is a loss of direction with a project, we reserve the right to implement a proofing fee with adequate warning. This is not something that happens often but may be necessary to prevent an un-ending proofing process.
If you don’t see the color you’re looking for, please ask! We work with many different suppliers for envelopes, cardstock and pockets. It would be overwhelming to display all possible color choices in our color charts so we have limited our standard color choices to those which are the most economical and the widest range of choices. If finding an exact color that’s not on our color chart is important to you, please contact us to discuss options for a special order.
Customized stationery items from our Design Shop are digitally printed using commercial-grade printing presses, papers and finishing equipment. Likewise, letterpress items are also professionally printed by skilled printers who are expertly trained in their craft. Impress Ink is a stationery design company, not a professional printer. Because print quality is one of our top priorities, we’ve found that partnering with professional printers who are skilled in their trade yields better results than printing in-house. The exception to this is variable data printing, like envelopes and place cards, where we are printing from your list of names or addresses.
We offer digital e-proofs because they allow us expedite the order process and make revisions right away, and are incredibly accurate concerning the final look of your stationery. In the event that you would like to see a physical proof, and have allowed the time to do so, we offer printed proofs of flat cards only for $10.00 each set. Flat cards only means if you’re ordering a pocket fold or any other invitation with layering, your proof will only include the un-mounted invitation and/or enclosure cards. Each additional printed proof is $10.00 each. The turn-around time on printed proofs is 3-5 business days. We do offer complimentary ink color charts and swatches of our paper and cardstock options, which work well to bridge the gap between e-proofs and printed proofs.
For most orders, your stationery will be shipped out fully assembled up to the point of envelope stuffing. For orders containing individual cards, your order will arrive in separate stacks so you will need to collate them and stuff envelopes before mailing. For pocket fold sets, or any other stationery that includes mounting or layering, these will be shipped out with all layers adhered in place but you will still need to place them in the mailing envelope, or stuff pockets before sending out to your guests.
In an effort to uphold a certain level of quality in how our designs are presented, Impress Ink does not offer digital files. We only sell printed products and DIY supplies.
We understand that once you see your e-proof, you may change your mind about certain options you’ve selected while placing your order. Color and font changes rarely effect price but let’s say you wanted to add a glitter envelope liner. You’re more than welcome to make changes during the proofing process that either increase or decrease the price. Once you have finalized all your options, confirmed quantity and given print approval, we will either send you an invoice for any additional amount owed, or we’ll issue a refund for any options you chose to remove from your original order. Printing will not begin until any additional amounts have been paid.
PROCESS & POLICIES
Each order is a little different depending on how many revisions you have during the proofing process. This phase of the process greatly depends on how quickly you respond to email and submit revisions to your e-proofs. Our turn-around time on e-proofs is usually within about 2-3 days from when we receive all of the necessary information that will be included. So depending on how many changes you make, the rest of the customization process can take anywhere from a couple of days to a couple of weeks. On average, most of our clients approve their proofs for printing within 7-10 days of receiving their first proof. Once the final invoice is paid, printing and production takes 2-3 weeks before shipping our from our studio.
We begin work on your order immediately, even before you have received your e-proofs. Therefore, any orders that are cancelled prior to giving print approval will be processed with a 50% cancellation fee. Orders which have already been approved for print will go into production immediately and are not eligible for cancellation or a refund.
It is a print-industry standard that you, the customer, are 100% responsible for proof-reading and notifying us of any errors or revisions you’d like to see, and you will be given the opportunity to do so before printing. Once you approve of the proof to be printed, no changes can be made and your stationery will be printed exactly as it was seen on the last proof we sent. Impress Ink does NOT proof-read any content for errors. If you approve a proof with an error on it, any charges incurred for reprinted will be the sole responsibility of the customer.
PAYMENT, SHIPPING, & RETURNS
Yes, absolutely! Our home studio in Covington, Washington is open by appointment only. If you’re nearby, we encourage in-person consultations to get your questions answered and discuss many different design options, some of which are not seen on the website. Contact us
to set up an appointment.
Please see our shipping page here: www.impressinkdesign.com/shipping
Occasionally, we will offer other discounts or promotions at special events. If you’re local to the Seattle area, check the homepage slideshow for our current show schedule and stop by our booth for coupons or special offers.
We are required by Washington State law to charge a 9.5% sales tax on all orders delivered within the state of Washington. If you do not live in the state of Washington, you will not be charged sales tax.
We handle all payment processing though PayPal where you can pay using your credit card, debit card, or with your Paypal account balance. Paypal is 100% secure, we never even see your payment or credit card information. You do not need to create a Paypal account to pay if you are using a credit or debit card.
Impress Ink does not accept returns or issue refunds for customized items that have been approved for printing. If it cannot be resold, we cannot accept a return. For this reason, nothing is printed until you have given us approval of your digital proof. Sample packs are non-refundable and cannot be returned for a refund. However, each of our sample packs includes a coupon code which will deduct the cost of your sample pack from your order if you choose to complete your stationery order with Impress Ink.
DIY Supplies are special ordered from our supplier and are generally non-refundable. Some exceptions are allowed on a case-by-case basis but a 50% restocking fee may apply. Please contact us prior to returning anything to discuss your options.
If an error is found on printed items that is also shown on the approved proof, the customer is responsible for any charges incurred for reprints. This is why it is vital that you proof-read carefully. If an error is found that is the fault of Impress Ink and is not shown on the approved proof, please notify us within 5 days of when the package has been delivered. Please inspect your stationery immediately upon delivery. If an error is not reported within 5 days, Impress Ink reserves the right to charge accordingly for reprints regardless of which party is at fault.