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ARE YOU USING A SAMPLE PACK COUPON CODE?
Sample pack coupons are only valid on customized stationery from our Design Shop and cannot be used on DIY Supplies. Even if you have supplies AND customized stationery in your shopping cart at the same time, your code will not work. If this is the case, simply proceed to the next page and leave a note in the Order Notes box with “ETSY SAMPLE #######” and we will refund your sample pack amount when we process your order.

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FOR ORDERS CONTAINING DIY SUPPLIES ONLY:
If your order contains DIY Supplies only (no print shop orders or customized stationery) and is shipping to an address within the United States, it will ship directly from our supplier which is located on the east coast. Processing time for orders of DIY Supplies is approximately 2-4 business days prior to shipping, so customers ordering DIY Supplies only can expect their shipment to arrive within about 8 business days with Economy Shipping. Please contact us if you need your order of DIY Supplies sooner.


CANADIAN & INTERNATIONAL SHIPPING:
We ship internationally via USPS only. Calculating the cost of Canadian and International shipping rates is difficult without first knowing the exact weight of your shipment, which can vary greatly depending on the contents of your order. Because it’s nearly impossible to give you an accurate shipping rate before your order is assembled, we charge a flat-rate of $45.00 for Canada and $95.00 for all other countries at the time your order is placed. We’ve found that this rate covers the cost of most Canadian and International shipments, and we will refund any overage you have paid once we’re able to weigh your complete package before it leaves our studio. In some very rare cases, if you are placing a larger than average order, additional shipping costs may be billed prior to shipping if the true cost to ship your package exceeds these rates. All taxes, customs/brokerage fees, and tariffs are the sole responsibility of the customer and will not be paid by Impress Ink. Average transit time for Canadian and International shipments is 6-10 business days. However, shipping time is NOT guaranteed since we cannot control the time-frame in which it takes for your package to clear customs.


RUSH PROCESSING (for customized stationery only):
Our standard processing time for customized stationery is 2 weeks (3 weeks for layered invitation styles of 100 or more) from the day you approve your proof for printing, NOT from the time you place your order. Shipping time is not included in our processing time. If you need your order to arrive faster, we offer 1-week rush processing with priority shipping. Rush processing bumps your order to the top of our production schedule, includes guaranteed proofs to your email within 24 hours, and your order will ship within 1 week from the day you approve your proof for printing. Priority shipping is an additional 1-2 business days (3 days for more rural locations). PLEASE NOTE: Rush processing does not guarantee delivery by any certain date! If you have a strict deadline, please contact us prior to placing your order to discuss your options, we can usually accommodate! Unfortunately, rush processing is not available for international orders as we cannot control the time-frame in which it takes for your package to clear customs. If you need to place a rush order for delivery outside of the United States, please contact us as soon as possible to discuss your options.

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